Specialist, Customer Services

Apply

Job Benefits

* Objective:

The purpose of this role is to provide high quality service to customers including internal as well as external customers through the professional manner and to support sales force effectively and timely.

* Roles and Responsibilities:

Check and assign premium receipt to agents/collectors at local office/GA base on the Company procedure
Receive and check carefully new application form and attached personal documents (customer’s ID, health delaration…) from agents to make sure that all application forms & customer’s personal papers are completed in line with Company rules
Receive all kinds of premium (initial, renewal, APL/loan payment…) to make sure that all transactions are correctly input into system
Manage strictly cash and receipt to make sure that cash, receipt and report are reconciled at day-end
Receive and check carefully policy owner’s requests related to their policies to make sure that all customer’s requests are exactly submitted
Handle customer complaints within the job holder’s accountability
Process the express payment at counter
Support agency force on admin tasks and other tasks that are delagated by team leaders and supervisors

* Communication Requirements

Internal (30%) – CS team, staffs of other Dept., agency-AEs
External (70%) – Customers, agent, AL
Most challenging type of communication: Ensures that customer’s complaints are well handed in line with company guidelines and give customer satisfaction.

University graduate, preferably in Assurance, Accounting
Experience: 2+ years working experience in life Insurance or customer service
Good communication skill, basic English
Faithful, proactive, creative thinking to develop new ideas, good at problem solving skill
Good computer skills: Word, Excel, Microsoft Outlook