Premium Banking Assistant

Job Benefits

• Bảo hiểm theo quy định
• Du Lịch
• Phụ cấp
• Xe đưa đón
• Thưởng
• Chăm sóc sức khỏe
• Đào tạo
• Tăng lương
• Phụ cấp thâm niên
• Chế độ nghỉ phép

Job Description

• Maintain excellent customer relations and customer service
• Contribute to the improvement in profitability of the business through undertaking effective individual reviews and identifying opportunities for referral activity
• Maximize customer satisfaction through exceptional customer service, providing information about products and services that suit and fulfill customers’ needs
• Build and strengthen customer relationships with existing customers and establish new relationships with potential customers
• Meet service performance standards through responding to customer enquiries and resolving customer problems/ complaints efficiently

Job Requirements

• Knowledge of country retail capability
• Experience of front line interactions and dealing with banking customers
• Experience of working in a sales environment, and knowing how to achieve performance objectives
• Strong ability to build relationships and rapport with customers
• Strong communication skills
• Good command of English in both writing and speaking
• Influencing and selling skills
• Familiarity with financial markets, investment products where applicable
• Accuracy & commitment to getting it right first time.
• Ability to consistently deliver outstanding customer service.