Branch Manager
Work ID | AVD0001905 |
Job level | Manager |
Salary | $2500 |
Work location | Ho Chi Minh |
Years of experience | 4 years |
Status | Closed |
Job Benefits
- Bảo hiểm theo quy định
- Du Lịch
- Phụ cấp
- Xe đưa đón
- Thưởng
- Chăm sóc sức khỏe
- Đào tạo
- Tăng lương
- Phụ cấp thâm niên
- Chế độ nghỉ phép
Job Description
* Relationship Banking
- Lead and support the branch in achieving its customer retention, acquisition and growth goals. Support will include: achieving personal sales goals (including Insurance revenue and Business Banking), proactively reaching out to customers in assigned retail and/or commercial portfolio, as well as participating and leading branch sales promotions, tracking and celebrating sales success.
- Achieve personal sales goals by proactively identifying opportunities utilizing the fundamentals of the “M&T Way” sales process. Identify financial needs and present all appropriate options, working cooperatively with appropriate business partners.
- Develop existing business client relationships through regular “pre-set” calling activities, and prospect new business relationships by actively networking and engaging in community involvement.
- Proactively bundle products and services as appropriate.
- Build new customer relationships by proactively “on-boarding” through frequent interactions during the first 90 days of the relationship.
* Leadership
- Build and develop branch sales staff by recruiting, hiring, mentoring and, using the performance management system, coaching staff to exceed their annual performance objectives.
- Provide ongoing guidance and training to branch personnel on platform sales/profiling skills, operating problems, handling of exceptions and adjustments.
- Direct staffing and administrative functions including: performance appraisals, annual performance objectives (APO’s), promotions, salary recommendations, handling complex employee issues (including terminations).
- Consistently re-enforce and model partnership with Teller and Platform staff, to ensure a positive, productive employee and customer experience.
* Employee Engagement
- Positively demonstrate leadership and teamwork by proactively assisting other branch colleagues when needed as well as actively participating and contributing during Branch Team meetings.
- Coach branch team on quality referral generation (based on Insurance and/or Business Banking Specialist designation).
- Lead the impact planning process with the branch team, and ensure effective delivery and follow up. Consult with HR Business Partner as needed to for impact planning guidance or ideas.
- In order to assist the branch team or region, additional projects/duties may be assigned as needed.
* Operational Excellence
- Follow consumer and business banking guidelines for accuracy and proper new account handling, ongoing maintenance/management, and exception processing and pricing.
- Ensure compliance with operational, security and control policies/procedures, preventing fraud and protecting customer assets.
- Develop and maintain a positive, productive partnership with the Regional Operations Coordinator, ensuring proper awareness of how the Branch is performing against the Bank’s operating and compliance standards.
* Customer Experience
- Provide leadership around the customer experience.
- Maintain a professional manner to build customer confidence and trust.
- Take ownership of complex account servicing and error resolution issues, including those escalated by other Bankers.
- Provide coaching and guidance to Assistant Branch Manager or second level Manager around complex issues that are escalated to improve and reduce future problem resolution/escalations.
- Follow-up with issues as required, and convert servicing situations in sales/referral opportunities.
Job Requirements
- Bachelor’s degree or, in lieu of degree, 04 years’ relevant experience.
- Demonstrated strong knowledge of Business Banking products, services and client relationship management.
- Minimum three years sales experience
- Minimum two years’ managerial experience or proven leadership abilities.